Check in, grab a swag bag and a bite to eat, and catch up with your Altitude BFFs.

(1 hour)

SaaSOps isn’t just a set of technologies—it’s a movement! In his opening keynote, BetterCloud CEO David Politis will discuss how SaaSOps is changing IT’s role, the new challenges it solves, and how it unlocks the promise of SaaS. A panel of modern-day CIOs - Paul Chapman (Box), Uy Ut (Accel), and Eric Tan (Coupa) - moderated by Harry Moseley, CIO of Zoom, will discuss their SaaSOps journeys and share their best advice for you—the CIOs of tomorrow.

(2 hours)

The explosion of the digital workplace has created a management disaster. There’s minimal visibility into applications, yet IT is still responsible for managing and securing users and data. In this session, Lars Nielsen, IT Services Administrator at Unity3D; Dartanian Richards, IT Support Engineer II at Thumbtack; Michael McLaughlin Head of IT at Better; and Shams Mansoor, IT Manager of Evernote, will discuss the tools, processes, and workflows IT teams have put in place to get ahold of the digital workplace. 

(45 minutes, Track B)

The crowd favorite is back! It's the BetterIT Slack community IRL, where you’ll get to address today's burning IT questions and learn from other like-minded IT professionals.

(45 minutes, Track A)

Meet with members of BetterCloud's Product and Services teams at SaaSOps Central, chat with experts from top SaaS technology providers, and fuel up for the afternoon sessions.

(1 hour, 15 minutes)

We’ve moved past the days of on-prem everything and the cloud wars, but what’s next? In this panel, Vicky Couturier, IT Systems Director at Invision; J. Scott Allen, Technical Lead - Google Services at Global Payments; Hichem Ben Marzoug, IT Manager at Getaround; and Chloe Becquet, Director of IT at BounceX will discuss the technology and processes they are investing in, and what they believe the next frontier has in store for us. 

(45 minutes, Track A)

The crowd favorite is back! It's the BetterIT Slack community IRL, where you’ll get to address today's burning IT questions and learn from other like-minded IT professionals.

(45 minutes, Track B)

Drafting a detailed business case is an effective way to get the approval and support of senior management to implement new initiatives and purchase new software. Join this session with Karel vanBeekom, Manager of IT at Justworks, for a first-hand account about the benefits of SaaS Operations tools and how to write a business proposal that will justify a purchase to higher-ups from an experienced IT leader.

(45 minutes, Track A)

The notion that IT is only important when stuff breaks is outdated. IT is now the gatekeeper and enabler of business solutions and productivity. Join Blair Sammons, Lead of Corporate Engineering at Weedmaps, for a deep dive into the core skills you need as the IT industry shifts and how to leverage these skills to uplevel your career.

(45 minutes, Track B)

Successful IT leaders are continually seeking ways of making their teams more productive, impactful and business-relevant and advancing their own careers in the process. In this closing keynote, seven-time CIO and author Mark Settle will focus on the key organizational and personal competencies required to succeed in the 2020s.

(1 hour) 

We're recognizing members of the SaaSOps community who are innovating, automating, and going above and beyond every day.

(45 minutes)

We’re constantly working to refine the BetterCloud user experience, and in-person time with our users is essential to our design process. Through interactive activities and discussions in a small group format, our Product team will gain an in-depth understanding of your unique needs, challenges and expectations. You’ll have a chance to share feedback about the current experience, and explore future product ideas with the team. Sign ups for the User Experience Labs will be sent out closer to Altitude and space will be limited.

 On Tuesday evening, let loose and enjoy a local brew to the smooth sounds of San Francisco's own yacht rock superstars, Mustache Harbor, and play some vintage arcade games (Pac-Man anyone?).